Terms and Conditions

Man with Van Wandsworth Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Wandsworth provides removal, man and van, collection, delivery and related services within the United Kingdom. By making a booking, confirming a quote, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company who requests or receives services from Man with Van Wandsworth.

1.2 Company, we or us means Man with Van Wandsworth.

1.3 Services means any removal, man and van, loading, unloading, packing, transport, delivery, collection, or related service provided by the Company.

1.4 Goods means the items and property which are the subject of the Services.

1.5 Booking means an agreed arrangement between the Client and the Company for the provision of Services on a particular date and time.

1.6 Quote means the price or estimate supplied by the Company for the Services, based on the information provided by the Client.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Wandsworth and surrounding areas and, by agreement, throughout the United Kingdom.

2.2 The exact scope of the Services, including date, time, locations, vehicle size, number of operatives, and any additional services such as packing or furniture assembly, will be agreed at the time of Booking.

2.3 The Company reserves the right to use such vehicles, personnel and equipment as it deems appropriate to deliver the Services safely and efficiently, provided that this does not materially reduce the agreed service level.

3. Booking Process

3.1 Bookings may be made by the Client through any contact method accepted by the Company from time to time. A Booking is only confirmed when explicitly accepted by the Company.

3.2 When requesting a quote or making a Booking, the Client must provide accurate and complete information, including but not limited to:

a) Collection and delivery addresses and access details
b) Property type and number of floors
c) Details of parking restrictions or permits required
d) Approximate volume, nature and value of the Goods
e) Presence of heavy or bulky items such as pianos, safes or large appliances
f) Any special handling requirements.

3.3 The Company will base its quote, vehicle allocation and staffing on the information supplied. If the information is incomplete or inaccurate, the Company may adjust the price, modify the Services, or terminate the Booking in accordance with these Terms and Conditions.

3.4 The Client is responsible for ensuring that they have the necessary authority to enter into a contract for the Services in respect of the premises and Goods concerned.

4. Quotes and Pricing

4.1 The Company may provide fixed-price quotes or time-based rates, or a combination of both, depending on the nature of the job.

4.2 Unless expressly stated otherwise, quotes are estimates based on the information provided and normal operating conditions. If the work takes longer, involves more Goods, or is more complex than indicated, additional charges may apply.

4.3 Quotes will normally specify any minimum booking duration and any additional charges such as congestion charges, tolls, parking costs, waiting time, or extra labour.

4.4 All prices are stated in pounds sterling and may be subject to applicable taxes or charges where required by law.

5. Payments

5.1 The Company may require a deposit to secure a Booking. The amount and due date of any deposit will be communicated to the Client at the time of Booking.

5.2 Unless otherwise agreed, payment of any balance is due on completion of the Services on the day of the move or service. The Company reserves the right to refuse to unload or release Goods until payment has been received in full.

5.3 Accepted payment methods will be confirmed by the Company in advance of the Booking. The Client must ensure that they have the means to pay on the day.

5.4 If payment is not made when due, the Company may charge interest on overdue amounts at a reasonable commercial rate until payment is received and may seek to recover any reasonable costs of collection.

5.5 Where the Client is a business, the Company may, at its discretion, agree credit terms. Any such agreement must be confirmed in writing. In the absence of agreed credit terms, payment is due on completion of the Services.

6. Cancellations and Changes

6.1 The Client may cancel or postpone a Booking, subject to the following conditions:

a) Cancellation more than 72 hours before the scheduled start time may be made without charge.
b) Cancellation between 24 and 72 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the quoted price.
c) Cancellation less than 24 hours before the scheduled start time may incur a cancellation fee of up to 100 percent of the quoted price.

6.2 Any deposit paid may be retained by the Company and set off against any applicable cancellation fee.

6.3 Requests to change the date, time, or scope of a Booking are subject to availability and the Companys agreement. The Company may treat substantial changes as a cancellation and rebooking.

6.4 The Company reserves the right to cancel or postpone a Booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, serious illness, accidents, or other events of force majeure. In such cases, the Company will seek to rearrange the Booking at a mutually convenient time and any deposit will be transferred to the new date or, if rearrangement is not possible, refunded.

7. Client Responsibilities

7.1 The Client must ensure that:

a) All Goods are properly packed, secured and ready for transport, unless the Company has agreed to provide packing services.
b) All items are suitably protected to prevent damage during normal handling and transit.
c) Fragile or high-value items are clearly identified to the Companys staff before loading.
d) All essential documents, jewellery, money, personal electronic devices and other valuables are kept with the Client and not packed for transport.

7.2 The Client must ensure that adequate access is available at both collection and delivery addresses, including suitable parking arrangements, clear pathways, and safe access to the property. Any permits required must be obtained by the Client, unless otherwise agreed.

7.3 The Client must be present, or represented by an authorised person, at both collection and delivery locations to supervise the work, provide instructions, and sign any relevant documents.

7.4 The Client is responsible for protecting floors, walls and fixtures where necessary, and for ensuring that utilities and appliances are safely disconnected prior to removal, unless expressly agreed otherwise.

8. Items Not Accepted for Transport

8.1 The Company will not carry, and the Client must not request the Company to carry, any of the following items:

a) Illegal goods or substances
b) Live animals or plants (except by prior written agreement)
c) Hazardous, explosive or flammable materials, including gas cylinders, fireworks, fuels and chemicals
d) Perishable goods that may spoil during transit
e) Cash, securities, bonds, or similar financial instruments in significant quantities
f) Items requiring specialist licences or equipment that the Company has not agreed to provide.

8.2 If such items are transported without the Companys knowledge, the Company shall have no liability for loss, damage or delay arising from them, and the Client shall indemnify the Company against any resulting claims, damages, fines or expenses.

9. Waste and Disposal Regulations

9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items for disposal where this has been expressly agreed in advance.

9.2 The Client must clearly identify any items intended for disposal or recycling. The Company reserves the right to refuse to remove any item that it reasonably believes may breach waste regulations or pose a health and safety risk.

9.3 The Client must not request the Company to dispose of hazardous waste, electrical items requiring specialist recycling, or other regulated materials, unless the Company has expressly agreed and is lawfully authorised to do so.

9.4 Any additional fees charged by recycling centres, waste facilities or local authorities in relation to the disposal of the Clients items may be passed on to the Client.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.

10.2 The Company will not be liable for any loss or damage arising from:

a) Fragile or inadequately packed items, unless the Company packed them
b) Normal wear and tear, minor scratches or scuffs occurring during normal handling
c) Dismantling or reassembly of furniture or appliances, unless caused by the Companys negligence
d) Pre-existing damage or defects in Goods or property
e) Delay or failure caused by circumstances beyond the Companys reasonable control.

10.3 The Companys total liability for loss of or damage to Goods in its custody or control, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum per job, having regard to the nature and value of the Goods, unless a higher value has been declared and an additional charge agreed in advance.

10.4 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of enjoyment, whether arising from delay, damage, or failure to perform the Services.

10.5 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

11. Claims and Complaints

11.1 Any visible damage or loss must be reported to the Companys staff as soon as reasonably possible, and noted at the time of completion of the Services where practicable.

11.2 The Client must submit any formal claim or complaint to the Company in writing within a reasonable period after completion of the Services and discovery of the issue, providing full details and supporting evidence where available.

11.3 The Company will investigate any claim or complaint and may request access to inspect the alleged damage. The Client must provide reasonable cooperation to enable the Company to do so.

11.4 Settlement of any claim will be made in accordance with the limitations of liability set out in these Terms and Conditions and may involve repair, replacement, or reasonable financial compensation.

12. Delays and Access Issues

12.1 The Company will use reasonable endeavours to arrive at the agreed time, but timings are estimates and may be affected by traffic, roadworks, weather or other factors beyond its control.

12.2 If the Company is delayed by more than a reasonable period, it will inform the Client where practicable and seek to rearrange or complete the job as soon as possible.

12.3 If the Companys staff are unable to gain access to the collection or delivery address at the agreed time due to matters within the Clients control, waiting time and any return visits may be charged at the Companys standard rates.

13. Right to Refuse Service

13.1 The Company reserves the right to refuse or discontinue the Services if:

a) The work would put its staff, vehicles or third parties at unreasonable risk
b) The Client acts in an abusive, threatening or unsafe manner
c) The nature of the Goods or premises is materially different from that described at the time of Booking
d) The Client requests the Company to undertake an illegal or unsafe act.

13.2 In such circumstances, the Company may treat the Booking as cancelled by the Client and charge a reasonable fee for any work already undertaken and costs incurred.

14. Personal Data

14.1 The Company will collect and process personal data provided by the Client for the purpose of arranging and delivering the Services, administering payments, handling claims and complying with legal obligations.

14.2 Personal data will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep such data secure and to retain it only for as long as necessary for the purposes for which it was collected.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.

16.3 The failure of the Company to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

16.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede all prior discussions, correspondence, negotiations or agreements.

16.5 A person who is not a party to the contract for Services between the Client and the Company shall have no rights to enforce any term of these Terms and Conditions.