Privacy Policy

Man with Van Wandsworth Privacy Policy

This Privacy Policy explains how Man with Van Wandsworth collects, uses, stores and protects personal data relating to customers and prospective customers in the Wandsworth area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man with Van Wandsworth customers and users of our services in the Wandsworth area, including anyone who makes an enquiry, requests a quotation, or books a service with us.

Who we are and scope of this policy

Man with Van Wandsworth provides van and moving services to customers in the Wandsworth area. In relation to the personal data we collect and process, we act as a data controller. This means we determine the purposes and means of processing your personal data when you interact with us, whether you are an individual customer, a business customer, or a prospective customer.

By using our services, contacting us, or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time, and any changes will apply from the date of publication of the updated version.

Personal data we collect

We may collect and process the following categories of personal data about you when you enquire about, use, or receive our services:

Identification and contact information such as your full name, address, service address, billing address, and how you prefer to be contacted.

Service and booking information such as details of the property or premises, access information, collection and delivery locations, dates and times of moves, inventory or description of items to be moved, and any special instructions you provide.

Communication records such as the content of messages, enquiries, and correspondence between you and Man with Van Wandsworth relating to quotes, bookings, feedback, or complaints.

Payment related information such as details of payments made, payment method used, and transaction references. We do not store full payment card details if you pay using a card, but may receive confirmation of payment and partial card details from our payment processor where required for record keeping and fraud prevention.

Technical and usage information if you interact with us online, such as basic device and browser information, and how you use our website or online contact forms where such information is made available to us.

Any other information you choose to provide to us that is relevant to your enquiry or booking, such as information about accessibility needs or particular requirements for your move.

Lawful bases for processing your personal data

Under the UK General Data Protection Regulation we must have a lawful basis for processing your personal data. Man with Van Wandsworth relies on the following lawful bases:

Contract. We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotations, arranging and carrying out moving services, managing your bookings, communicating about your move, issuing invoices, and handling any queries relating to your service.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This includes managing and improving our services, responding to enquiries, ensuring the security and safety of our staff and customers, keeping records to manage our business, and defending or establishing legal claims.

Legal obligations. We process personal data where it is necessary for compliance with legal obligations, such as maintaining certain records for tax and accounting purposes, and cooperating with lawful requests from public authorities.

Consent. In limited circumstances we may rely on your consent, for example if you specifically ask to receive certain types of marketing that are not otherwise covered by our legitimate interests. Where we rely on consent, you are free to withdraw it at any time.

How we use your personal data

Man with Van Wandsworth uses the personal data we collect about you for the following purposes:

To provide our services to you, including assessing your requirements, providing quotations, scheduling and completing moves, and ensuring that your items are collected and delivered as agreed.

To manage our relationship with you, including communicating about your bookings, responding to your enquiries, requests or complaints, and seeking feedback to help us improve our services.

To manage payments and billing, including issuing invoices, processing payments, and maintaining appropriate financial records.

To operate, maintain and secure our business, including record keeping, staff training, quality control, and monitoring for fraud and misuse of our services.

To comply with applicable laws and regulations, respond to lawful requests from regulatory bodies, and cooperate with law enforcement where required.

To protect our rights and the rights of our customers, including managing disputes, collecting debts, and establishing, exercising or defending legal claims.

Data sharing and use of processors

Man with Van Wandsworth does not sell your personal data to third parties. We may, however, share your personal data with trusted third parties where it is necessary for the purposes described in this Privacy Policy.

Service providers acting as data processors may process personal data on our behalf and under our instructions. These may include providers of booking or scheduling tools, payment processing, accounting support, customer communication tools, website hosting, and data storage. We ensure that such providers are subject to appropriate contractual obligations, including obligations to keep your personal data secure and to process it only in accordance with our instructions and applicable data protection laws.

Professional advisers such as accountants, auditors, legal advisers or insurers may access personal data where reasonably necessary for the provision of their professional services to us and where subject to confidentiality obligations.

Public authorities and other third parties may receive personal data where this is required by law or where we believe disclosure is reasonably necessary to protect our rights, the safety of our staff and customers, or to comply with court orders or lawful instructions from regulatory bodies.

Where any of our service providers are based outside the United Kingdom or the European Economic Area, or process data in such locations, we will ensure that appropriate safeguards are in place for any international transfers of personal data in accordance with applicable law.

Data retention and storage

Man with Van Wandsworth keeps your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.

In general, we retain customer and booking records for a period that allows us to manage our relationship with you, handle any post service queries, and comply with tax and accounting rules. The specific retention period may vary depending on the nature of the data and the services provided.

When personal data is no longer required, we will take appropriate steps to securely delete or anonymise it so that you can no longer be identified from it.

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are proportionate to the sensitivity of the data and the risks involved in the processing.

Your data protection rights

As a data subject in the Wandsworth area, you have a number of rights in relation to the personal data that Man with Van Wandsworth holds about you, subject to certain conditions and exemptions under data protection law.

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that personal data, together with information about how we use it.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances you have the right to request that we delete your personal data. This right may be limited where we need to retain data to comply with legal obligations or to establish, exercise or defend legal claims.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify data or an objection you have raised.

Right to data portability. In some cases you may have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and to have that data transmitted to another controller, where technically feasible.

Right to object. You have the right to object to certain types of processing, including processing based on our legitimate interests or for direct marketing. If you object, we will stop processing your data for that purpose unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required to establish, exercise or defend legal claims.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to raise a concern or complaint with the relevant data protection supervisory authority if you believe that we have not handled your personal data in accordance with applicable law. We encourage you to contact us first so that we can attempt to resolve any issues directly.

Contact and further information

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Man with Van Wandsworth using the normal communication methods you use for booking or enquiring about our services.

This Privacy Policy applies to all Man with Van Wandsworth customers and services in the Wandsworth area and is intended to provide clear and transparent information about how we use and protect your personal data.